Practical write-ups on managed IT, cybersecurity, cloud, AI automation, and the engineering decisions behind the systems we build.
Yes, an AI receptionist can answer routine calls, from hours and bookings to message-taking and routing. The harder question is when it should pass the caller to a person. Here are the handoff triggers, disclosure and recording rules in Canada, and how to measure it.
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Most of a low-disruption cloud migration happens before the switch: replicate early, move in waves, lower DNS TTLs, rehearse and keep a rollback ready. A practical guide for Vancouver businesses, including Canadian regions and BC privacy rules.
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Deleting files or resetting a laptop does not remove the data. Here is a six-step process for retiring business devices in Canada, from deprovisioning and NIST-based sanitization to certificates and BC electronics recycling.
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Microsoft runs the service, but your tenant's configuration is your responsibility. Here are the eight areas of Microsoft 365 an MSP should manage, from MFA and admin roles to backup and offboarding, with a checklist to review.
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A 30-minute response time means a person acknowledges your ticket and starts working on it within 30 minutes. It is not a promise the problem is fixed. Here is how response, triage and resolution fit together, and what to ask before you sign.
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